Introduction
This Privacy Policy explains how flurris-quick collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently and securely.
Information We Collect
Information You Provide Directly
When you request our services or contact us, we collect information you voluntarily provide, including:
- Your name and contact details (email address)
- Information about your pet (species, breed, age, health conditions, behavioral characteristics)
- Any additional information you choose to share in communications with us
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address and general geographic location
- Browser type and version
- Pages you visit on our site and time spent on each page
- Referring website addresses
- Device information (operating system, screen resolution)
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver the animal care services you request
- To communicate with you about appointments, services, and enquiries
- To maintain records necessary for service delivery and business operations
- To improve our website functionality and user experience
- To comply with legal obligations and protect our legal rights
- To send service-related communications (appointment confirmations, reminders, policy updates)
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our service agreement with you
- Legitimate Interests: Processing necessary for our business operations, provided your rights are not overridden
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Processing required to comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., email hosting, website hosting), under strict confidentiality obligations
- Legal Requirements: We may disclose information when required by law, legal process, or governmental request
- Protection of Rights: We may disclose information to protect our rights, property, safety, or the rights of others
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
- Active customer records are retained while you use our services and for a reasonable period thereafter
- Service records may be retained longer to comply with legal, accounting, or reporting obligations
- Website analytics data is typically retained for 12-24 months
After the retention period expires, we securely delete or anonymize your personal information.
Your Data Protection Rights
Under applicable data protection laws, you have the following rights:
- Right of Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information under certain circumstances
- Right to Restrict Processing: Request that we limit how we use your information
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage with access controls
- Regular security assessments and updates
- Staff training on data protection practices
- Secure communication channels
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy regularly.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 142 Kensington Park Road, London W11 2ES, United Kingdom
Supervisory Authority
If you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law.